Last updated: May 22, 2026
By accessing or using the Insyte Tracker platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
These Terms apply to all users of the Service, including company administrators, managers and any individuals who access the platform under a company account.
Insyte Tracker is an AI-powered field operations intelligence platform that analyses video footage submitted by field technicians and generates automated reports covering performance scores, safety assessments, compliance checks and operational recommendations.
The Service includes access to a web-based dashboard, a field technician mobile application, video storage, AI-generated PDF reports and related analytics tools.
All AI-generated reports are intended to serve as an operational intelligence tool to support — not replace — the professional judgement of your management team. We strongly recommend that all reports, scores and assessments be reviewed by qualified personnel before being used as the basis for any significant operational, personnel or safety decisions.
Insyte Tracker reports should be treated as one component of a broader quality management process. Users are responsible for:
To the fullest extent permitted by applicable law, Insyte Tracker and its directors, employees, partners and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, goodwill or business opportunities, arising out of or in connection with:
Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid for the Service in the three months preceding the claim.
By using the Service, you agree to:
You are solely responsible for ensuring that all video footage uploaded to the platform has been collected lawfully and that all necessary consents have been obtained from individuals who appear in the footage, in accordance with the laws of your jurisdiction.
Insyte Tracker processes uploaded video solely for the purpose of generating your AI reports. We do not share video footage with third parties, and all footage is stored securely and deleted according to your chosen retention policy.
The Insyte Tracker platform, including its software, design, AI systems and branding, is owned by Insyte Tracker and protected by intellectual property laws. You may not copy, modify, distribute or create derivative works based on our platform without prior written consent.
You retain ownership of all video footage and data you upload to the platform. By uploading content, you grant Insyte Tracker a limited licence to process that content solely for the purpose of providing the Service to you.
Access to Insyte Tracker is provided on a subscription basis. Subscription fees are charged monthly in advance. All fees are non-refundable except where required by applicable law.
We reserve the right to modify subscription pricing with 30 days notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
We reserve the right to suspend or terminate access to the Service for accounts with outstanding payments.
You may cancel your account at any time by contacting us at [email protected]. Upon cancellation, your access to the Service will continue until the end of your current billing period.
We reserve the right to suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity or use the Service in a way that could harm other users or our platform.
Upon termination, all your data including videos and reports will be permanently deleted within 30 days.
We aim to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may occasionally be unavailable due to maintenance, upgrades or circumstances outside our control. We are not liable for any losses resulting from Service downtime.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
We may update these Terms from time to time. We will notify you of significant changes by email or by displaying a prominent notice on the platform. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
If you have any questions about these Terms, please contact us at: