This Refund Policy explains when refunds, credits, or billing adjustments may be available for subscriptions and other purchases made through the Insyte Tracker platform (the "Service").
Insyte Tracker is a subscription-based business software platform. Because access to the Service, infrastructure, AI processing capacity, storage, and other resources may be provisioned when a purchase begins, fees are generally non-refundable except as expressly provided in this Refund Policy or where required by applicable law.
This Refund Policy forms part of the Insyte Tracker Terms of Service (the "Terms"). Capitalised terms used in this Refund Policy have the meanings given to them in Section 2 of the Terms unless otherwise stated.
Insyte Tracker subscriptions are billed in advance on a monthly or other billing cycle specified at the time of purchase.
By subscribing to the Service, you authorise Insyte Tracker or its payment provider to charge the applicable subscription fees at the beginning of each billing period.
All subscription fees are non-refundable, including fees relating to unused portions of a billing period following cancellation, except where a refund is expressly provided for under this Refund Policy or required by applicable law.
Where Insyte Tracker offers a free trial, no subscription fee is charged during the free trial period unless expressly stated at the time of registration.
A free trial may be subject to limits on recording time, reports, features, users, or other usage. Any applicable trial limits will be communicated at the time the trial is offered.
If a trial converts to a paid subscription, the applicable subscription fee will be charged in accordance with the pricing and billing terms presented at the time of conversion.
Unused trial capacity has no cash value and is not refundable.
Customers may cancel their subscription at any time by contacting us at [email protected].
Unless otherwise agreed, cancellation will take effect at the end of the Customer's current paid billing period.
Cancelling a subscription does not entitle the Customer to a refund for the unused portion of the current billing period.
The Customer will generally continue to have access to the Service until the end of the applicable paid subscription period, subject to the Terms.
Refunds are generally not provided because a Customer:
Unused subscription capacity does not carry a cash value and is not refundable unless expressly agreed otherwise or required by applicable law.
Insyte Tracker may offer one-time purchases or top-ups for additional Service capacity, including additional recording time, report downloads, or other usage allowances.
Unless otherwise stated at the time of purchase, one-time purchases and top-ups are non-refundable once purchased or made available to the Customer.
This includes unused recording hours, report allowances, or other unused top-up capacity.
If a Customer is incorrectly charged for a top-up, or a top-up is not correctly credited to the Customer's account due to an Insyte Tracker billing or technical error, the Customer may contact us for an investigation.
Where an error is confirmed, Insyte Tracker may, at its discretion, provide a refund to the original payment method or an appropriate account credit.
If Insyte Tracker experiences a prolonged or material failure of the Service that prevents a Customer from reasonably accessing a substantial portion of the Service, the Customer may contact us to request a review.
Following review, Insyte Tracker may, at its reasonable discretion:
Any refund or credit under this section will be determined based on the circumstances and extent of the disruption.
Temporary interruptions caused by scheduled maintenance, upgrades, third-party infrastructure providers, internet connectivity, Customer systems, circumstances beyond Insyte Tracker's reasonable control, or events covered by the Force Majeure provisions of the Terms will generally not qualify for a refund.
If you believe you have been charged:
please contact us at [email protected] as soon as reasonably possible.
We will investigate the transaction and, where an error is confirmed, issue an appropriate refund or account credit.
Nothing in this Refund Policy limits any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Where applicable law, including the South African Consumer Protection Act 68 of 2008 where applicable, or other mandatory consumer protection legislation gives a Customer a right to cancel, withdraw, or receive a refund, Insyte Tracker will comply with those requirements.
Different refund or cancellation rights may apply depending on the Customer's jurisdiction, the type of Customer, and the nature of the purchase.
Customers operating under a separately negotiated enterprise agreement, order form, statement of work, or other written commercial agreement may be subject to different refund, cancellation, credit, or termination terms.
Where there is a conflict between this Refund Policy and a separately negotiated written agreement, the negotiated agreement will prevail to the extent of the conflict.
Promotional pricing, discounts, credits, introductory offers, and other incentives may be subject to additional conditions specified at the time of purchase.
Unless expressly stated otherwise, promotional credits and discounts have no cash value and are non-refundable.
If a subscription is cancelled, terminated, or refunded, Insyte Tracker may calculate any applicable refund based on the actual amount paid after applicable discounts or credits rather than the standard subscription price.
Before initiating a payment dispute or chargeback, Customers are encouraged to contact Insyte Tracker at [email protected] so that we can investigate and attempt to resolve the issue.
Unauthorised or abusive chargebacks may result in suspension or termination of the Customer's account, subject to applicable law.
This does not limit a Customer's right to dispute a genuinely unauthorised or fraudulent transaction through its payment provider.
Where a refund is approved, refunds will generally be issued to the original payment method used for the transaction and, where applicable, in the original transaction currency.
For purchases made in South Africa, refunds will generally be processed in South African Rand (ZAR), unless otherwise required by law or agreed in writing.
Processing times may depend on the Customer's bank, card issuer, payment provider, or other financial institution.
Insyte Tracker is not responsible for delays caused by third-party financial institutions after a refund has been initiated.
To request a refund or report a billing issue, contact:
Email: [email protected]
Website: www.insytetracker.com
Please include:
We may request additional information reasonably necessary to investigate the request.
Insyte Tracker will assess refund requests reasonably and in accordance with this Refund Policy, the Terms, the Customer's subscription agreement, and applicable law.
Approval of one refund or credit does not create an obligation to provide the same refund or credit in future circumstances.
This Refund Policy should be read together with the Insyte Tracker Terms of Service.
If there is a conflict between this Refund Policy and the Terms, the Terms will prevail unless this Refund Policy expressly provides otherwise or applicable law requires a different outcome.
The Terms establish the overarching contractual relationship between Insyte Tracker and the Customer, while this Refund Policy provides additional detail regarding refunds, credits, cancellations, and billing adjustments.
We may update this Refund Policy from time to time to reflect changes to the Service, billing practices, legal requirements, or business operations.
Material changes will be communicated through the platform, by email, or by posting an updated version on our website.
The updated policy will include a revised "Last Updated" date.
If you have any questions regarding this Refund Policy or a refund request, please contact:
Insyte Tracker
Simaura Investments
Email: [email protected]
Website: www.insytetracker.com